- After purchasing your recharge service from this page, a representative from Waveguard will contact you, in 1-2 business days, via the email you use at checkout. An email will come from support@waveguard.com restating the following instructions.
- Provide the Waveguard representative with your proof of purchase of the Qi device you paid to have recharged. You can do so by forwarding an email receipt, sending an image of the charge from your bank, or simply providing the order number if you purchased directly from Waveguard. At least 1 year must have passed between the date of purchase and the recharge request date.
- You will be responsible for the shipping charges to get the device to us*, and we will cover the shipping to get it back to you! Because these devices are used, we do not expect them to be perfect, however some damages may constitute the need for additional fees if the item needs reconstruction in addition to the recharge. Some examples of damages that would constitute an extra fee are: Severe dents or cracks in the copper and/ or wood that deform the shape of the device or broken or missing parts of the device.
If there are any damages that constitute additional fees, we will contact you about those prior to recharging the device. A preliminary inspection can be done by sending video of the device to support@waveguard.com before shipping it to us, however until it is in our warehouse we cannot guarantee whether an additional charge would be necessary. - Once we receive your product and confirm it is in good condition to recharge, the device is recharged by our Recharge Team experts who manufacture and repair these devices with care. Once the recharge process is complete, the device has a new lifespan of 5 years for the Qi Shield and 8 years for the Qi Home and Qi Max!
- We cover the shipping costs and pack your device extremely carefully to get your recharged device back to you in one piece so you can once again have the benefits of EMF Protection in your home! We pay to insure the package so that any damages that might happen on the shipping journey will be covered.
Give Your EMF Protection New Life
With Our Recharge Service
*Please safely and securely package your product. We highly recommend insuring the package for at least half of what you paid so that in cases of shipping damage, you can be compensated for that. We also suggest taking pictures of your device beforehand in case there are any damages caused during shipping to provide to your shipping carrier for proof in case of insurance claims.
Terms & Conditions
By submitting a device for recharge, you agree to all terms and conditions outlined in this policy.
Waveguard reserves the right to modify these terms at any time. It is the customer's responsibility to review the terms and conditions before purchasing their recharge service.
Refunds: All recharge fees are non-refundable, including cases where additional fees for repairs or damages are required. Customers are advised to ensure their devices meet the recharge eligibility criteria before paying the fee.
Warranty: Recharged devices are covered by a 1-year craftsman warranty which includes repair services such as caulking or minor structural adjustments if needed. The warranty does not cover new damage caused by misuse, neglect, shipping damage, or improper handling. If warranty work is needed, please email support@waveguard.com with photo and/or video evidence of the defect. Shipping costs will be paid in the same way as the recharge; the customer is responsible to ship it to Waveguard for the warranty repair, and Waveguard will cover shipping to get it back to the customer. The warranty period begins on the day the device is shipped back to you after the recharge process is complete. Whether or not a defect is covered under warranty is at the full discretion of Waveguard.
Liability: Waveguard is not responsible for damages caused in transit or from inadequate packaging.
