Refund policy
Return Window
All new or visual-defect products sold by Waveguard have a 90-day return window which starts on the day that the order ships. Previously owned devices have a 30-day return window which starts on the day that the order ships. Customers must contact Waveguard to initiate the return before the 90th day of the return period.
Return Process
- Contact customer support for return approval and for your Return Merchandise Authorization (RMA) number
- Upon approval, securely package your device in the original packaging
- Include all packaging, foam, bags, and any other components that came with the device
- Ship the return back to Waveguard, writing your RMA number on the outside of the shipping box
All returns must have an RMA number. To initiate a return and request an RMA number, contact our customer support team via email. After receiving return approval and an RMA number, the customer has one week to ship the item back to Waveguard. The customer is responsible for all shipping costs (including original) in cases of a return.
Refunds are processed only after we have inspected the returned devices. The final refund amount will reflect any applicable fees and deductions. Refunds may only be applied to the original payment method. If the original payment method is not active or cannot be refunded, the refund will be given via store credit. If you do not have an order number, cannot show proof of payment, or we cannot find you in our systems, we cannot issue a refund. No refunds can be given for coupons or discounts used.
Requirements for Returns
Devices must be returned in good condition. We reserve the right to refuse a refund, or to make deductions from your refund based on the condition of your device. Common causes for a refund deduction may include missing/damaged packaging or components, excessive wear and tear, or damage to the device (dents, stains, scratches).
In cases where returned devices are too damaged, excessively used, or are missing all packaging, we reserve the right to reduce the refund, or even deny the refund in its entirety.
If the device is opened or disassembled by the customer for any reason, the return window is cancelled and the warranty is void for the opened device. Devices that have been opened by customers are still eligible for paid repairs and recharge services.
Cancellations
If your order has not yet shipped, you may request a full refund without any deductions by contacting customer support via email. If your order has already been packaged with a shipping label purchased, we may deduct the cost of the shipping label from your refund even though the order has not left our facility.
Exchanges
If a customer would like to exchange their device for a different color of the same device, reach out to Waveguard Support via email. The customer is responsible for shipping costs to get the original device back to us.
Price Matching
If a device goes on sale at a cheaper price within 1 week of your order, the customer may receive a refund to price match the sale price if they reach out to Waveguard Support during the sale. If the order was placed more than 1 week before the sale, the customer is not eligible for a price match.
If you find our devices being sold elsewhere at a lower price, reach out and we will honor their pricing if you purchase though us! We will not honor clearance device pricing for the purchase of a New device, and we reserve the right to refuse to price match.