Shipment

All products will be examined before they leave our company. They will be well packed before the shipment and are easy to handle. The products are accompanied by a user manual.

 

Shipping costs for our products (per order)

 

Shipment via DPD (Deutscher Paketdienst, German Parcel Service):

 

EU

EU-Ausland

Qi-Mobile

Free shipping

Free shipping

Qi-Shield

Free shipping

EUR 80.00

Qi-Home

Free shipping

EUR 80.00

Qi-Home Cell

Free shipping

EUR 80.00

The purchaser shall bear the costs of return shipments. We will bear the shipping costs in cases of exchanges of goods or damages in transport.

 

Shipment via a forwarding agent for Qi-Area, Qi-Animal, Qi-Business, Qi-Buiness Cell (sorted by postcode areas):

Germany

(Postcodes)

01−03

04, 09

06−08

14−15

10−13, 16, 39, 95, 18, 19

20−23, 28, 32−33, 35

40−45, 59−64, 73−74

80−81, 85−86, 89, 93−94

24−27, 46−49, 50−53, 55−58

65, 67−72, 75−76, 82−84

54, 66, 77−79, 87−88

 

 

35,00 €

45,00 €

50,00 €

55,00 €

 

Switzerland

(Postcodes)

82, 85, 9

80, 81, 83, 84

86−89

40−59, 60, 62, 63, 70

20−29, 30−35, 61

71−79

36, 37, 64−69

10−19, 38

39

 

155,00 €

160,00 €

175,00 €

180,00 €

185,00 €

Austria

(Postcodes)

1, 4

60−64, 7, 2, 3, 5

65−69, 8, 9

 

 

 

 

55,00 €

70,00 €

 

 

 

For information on costs of shipments to countries or states that are not indicated above or special arrangements, please contact our customer service or send us an e-mail.

Express shipment will be possible upon the customer’s request (surcharges apply).

Please note that shipments to countries outside of the EU and to Switzerland* always include the customs declaration through Waveguard GmbH.

* Information for our Swiss customers that purchase our products at the net price (without paying VAT) and have them shipped to Switzerland:

The goods will be delivered with the required customs documents and the duty and tax will be paid during the shipment process. You will then receive an invoice regarding the import turnover tax from our shipping partner DPD. As you have purchased the goods from us without paying any tax, you will then need to pay this charge to DPD for the import service.

All shipping prices shall be understood as not including any export or import customs clearance and also no customs duties and taxes. Upon arrangement, partial deliveries / subsequent deliveries will be possible. Upon prior notification, return shipments will be possible from all countries.

Delivery time

We mainly deliver to the following countries:

Germany

Postal delivery time: approx. 1 to 2 days

Austria

Postal delivery time: approx. 2 to 4 days

Switzerland

Postal delivery time: approx. 4 to 7 days

Please note that the goods will not be shipped before the receipt of the payment.

Deliverable items will be shipped promptly. Goods that we do not have in stock will be subsequently delivered free of charge. In times of large shipping volumes, the delivery periods may be extended.

Currently, some products may only be pre-ordered. You will receive the relevant information when you view the products or directly from our customer service.

Scope of delivery

The Qi products will be accompanied by the following items:

  • User manual
  • Original packaging

Payment methods

You may select one of the following payment methods:

  • PayPal
  • Payment by instalments powered by PayPal
  • Advance payment

Return or exchange of goods

If a newly purchased Qi product does not meet your expectations, please send it back to us from EU member states within 30 days.

 

We will exchange your product free of charge or reimburse you for the purchase price in the case of a revocation.

 

30 DAYS MONEY-BACK GUARANTEE

 

Making use of our 30 days money-back guarantee and our return form shall not be a precondition of exercising the right of revocation in a legally valid manner and does not prejudice this right in any way.

 

Guarantee

We grant a 24-months guarantee regarding all Qi products, except in cases in which you have caused the damage yourself. Please send us a photo showing the damage and we will help you in a fast and uncomplicated manner.

Please use the return form provided on our website for returning your Qi product to us.